Not happy with our service? Let us know.

We aim to provide great service, but sometimes things go wrong. If that happens, we want to fix it quickly and learn from it so it doesn’t happen again.

If you’re not comfortable speaking to us directly or you're unhappy with how we’re handling your complaint, you can contact RECC, a consumer protection body that accredits our installations.
📞 0207 981 0850
📧 info@recc.org.uk
🌐 www.recc.org.uk/consumers/if-things-go-wrong

If your complaint is about another company, we’ll pass it on to them and let you know.

Our Complaints Process

Step 1: Tell us what went wrong
Email us at hello@everythinggreen.energy or call us on 01962 392 192 during business hours (9am–5pm, Mon–Fri). You can also leave a voicemail.

To help us resolve your issue quickly, please include:

• Your contact details

• What happened

• How it’s affecting you

• What outcome you’d like (if any)

We’ll try to fix the issue quickly and fairly. If we can’t resolve it right away, a senior team member will take over.

If we sort it within five business days, we’ll send you a short summary confirming it’s resolved. If you're still not happy, you can come back to us.

Step 2: If it takes longer than five business days
We’ll follow a formal complaints process. This includes:

• Sending you an initial response within 10 working days

• Investigating the issue and contacting you if needed

• Sending a final response within eight weeks explaining the outcome and any financial offer

If you’re satisfied with the outcome or we don’t hear from you within four weeks we’ll close the complaint.

You can also raise your complaint with RECC, who can help resolve disputes about our services.